Refunds and Cancellation Policy
COURSES, CLASSES, WORKSHOPS & FIGHT REELS
1. Booking & Payment
1.1 A place on a course or workshop is secured upon receipt of an agreed deposit or full payment.
1.2 Where a deposit is paid, the remaining balance must be paid no later than 7 days before the course start date.
1.3 Failure to pay the balance by the due date may result in the place being released without refund of the deposit.
2. Cancellation by Participant
2.1 Cancellations must be made in writing via email.
2.2 Cancellation 30 days before the course start date: Refund minus a £25 administration fee, or full credit towards a future course.
2.3 Cancellation 15–29 days before the course start date: 50% refund or full credit towards a future course.
2.4 Cancellation 8–14 days before the course start date: No refund. Credit only, valid for 1 year.
2.5 Cancellation 7 days or fewer before the course start date: No refund and no credit.
2.6 Non-attendance without prior written notice will be treated as a cancellation within 7 days and is non-refundable and non-transferable.
3. Medical Withdrawal / Injury
3.1 Withdrawal due to illness or injury within 14 days of the course start date will not qualify for a refund.
3.2 At the discretion of True Edge Ltd, and subject to provision of a valid medical certificate dated prior to the course start date, a transfer to a future course within 1 year may be offered.
3.3 The decision to offer a transfer rests solely with True Edge Ltd.
4. Transfers
4.1 One transfer request may be permitted per booking, provided it is requested in writing at least 7 days before the course start date.
4.2 Additional transfers may incur an administration fee.
4.3 Transfers are subject to availability and must be used within 1 year.
5. Fitness to Train
5.1 Participants confirm that they are physically fit to take part in practical training.
5.2 Participants must disclose any existing injuries or medical conditions prior to the course.
5.3 Training is undertaken at the participant’s own risk.
6. Conduct & Safety
6.1 True Edge Ltd reserves the right to remove any participant whose behaviour is unsafe, disruptive, or unprofessional.
6.2 Removal from a course due to conduct or safety concerns will not result in a refund.
7. Course Changes or Cancellation by True Edge Ltd
7.1 True Edge Ltd reserves the right to reschedule or cancel a course where necessary, including where minimum enrolment numbers are not met.
7.2 True Edge works with active industry professionals who are regularly engaged on film, television, and live productions. On rare occasions, instructors may receive last-minute bookings which prevent them from attending a scheduled course. In such cases, True Edge Ltd reserves the right to replace an advertised instructor with another instructor holding comparable qualifications and professional experience in the relevant stunt or action discipline. The substitution of an instructor shall not entitle participants to a refund, transfer, or cancellation of their booking.
7.3 Where a suitable substitute cannot be arranged, participants will be offered either a transfer to a future course or a course credit to be used at a later date.
7.4 In the event of full cancellation by True Edge Ltd, participants will be offered either a full refund or a transfer to a future course.
7.5 True Edge Ltd is not liable for any travel, accommodation, or other costs incurred by participants.
Merchandise
Please email info@trueedge.co.uk if you have any issues with your merchandise. Postage costs are non refundable and any returns are at the cost of the sender.
*All refunds will be processed minus the transactions fees, example if the product cost £100 and there was a 0.15% transaction fee you will received £99.85